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GTM Operations Associate

Protegrity -   Salt Lake City

Posted 334 days ago

Salary: Not Disclosed

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Protegrity, a global leader in data security, protects sensitive data everywhere and future-proofs businesses as data-privacy regulations evolve. Maintaining privacy today across distributed data has become impossibly complicated. With Protegrity, enterprises can secure data wherever it resides, control how it’s protected, and have confidence that data is safe, even if a breach occurs. The Protegrity Data Protection Platform is a modern alternative to traditionally complex data-protection methods that leave gaps in security.

Deep integrations with Snowflake, Amazon Redshift, Teradata, Oracle, Microsoft SQL Server, Cloudera, Databricks, and many other enterprise applications ensure that data remains fully protected in hybrid-cloud, multi-cloud, and on-premises environments without performance penalties. The platform’s fine-grained data protection anonymizes personally identifiable information (PII) that’s used in AI and machine learning models, providing faster access to critical analytics data and dramatically shortening the time to business insights.

Position Overview

The GTM Operations Associate role will perform operational support activities under the guidance of the Director, Operations using strong organizational and communication skills.  This position requires significant attention to detail and the use of individual and sound judgement while performing all job responsibilities.  This role will actively participate in GTM operations team meetings and add value through thoughtful contributions and strategic thinking.  This role requires understanding business rules and how they roll-out into systems, process, and people.  This individual will be resourceful and have the ability to problem solve when faced with both routine and unique tasks.

The majority of this role includes acting as the gatekeeper and administrator of Protegrity’s customer portal (web based portal for users to obtain software, enter support cases, view product materials, and more).

Key Responsibilities

·       Support the Director, Operations in various operational tasks and projects

·       Administer the My.Protegrity portal including:  initiating the customer onboarding process and liaising with the legal team upon contract signing, validating requests for new users and permissions, moderating the community forum, resetting passwords, among other general portal tasks:

o   Understand business rules and workflows, and their associated behavior in the portal

o   Provide real-time portal demos both internally and for customers users

o   Collect and organize customers and internal stakeholders’ feedback and suggest enhancements as identified

o   Collaborate with the portal scrum master to ensure any portal issues or enhancements are added to the work queue and prioritized based on business needs

o   Participate in the portal’s user acceptance testing (UAT) prior to new functionality going live

o   Maintain up-to-date resources and files on customer portal functionality and instruction manual

o   Help facilitate the distribution of product and company announcements via the portal

o   Participate in off-hour portal maintenance and deployment activities, on an as-needed basis

·       Liaise between the GTM operations team and the various business organizations to timely address inquiries and requests

·       Maintain accurate filing system for documentation pertaining to the GTM Operation Associate role and store any process materials and how-to guides to the internal repository

·       Attend and participate in operational and companywide meetings

·       Prepare slides for GTM operations presentations and pull data and stats for inclusion

·       Assist with ad-hoc projects and administrative duties, as required

Job Qualifications

·       3+ years of prior operational experience

·       Strong organizational skills, attention to detail, and a sense for urgency

·       Proactive, resourceful, and a quick learner

·       Proven time management skills

·       Strong verbal and written communication skills

·       Positive “can-do” mindset and demeanor

·       Adaptable to changing requirements, competing demands and unexpected events; ability to maintain composure when faced with challenges

·       Task-oriented and deadline-sensitivity

·       Dependable; punctual, able to follow instructions, respond to direction and solicit feedback to improve performance

·       Ability to identify operational inefficiencies and propose solutions

·       Manage own calendar

·       Anticipate needs and take initiative

·       Handle and be discreet with confidential and sensitive information

·       Ability to work off-hours as needed for urgent situations

·       Experience in the enterprise software industry a plus

Technical Skills

MS Office Suite (strong in Excel, PowerPoint, Outlook, Word, Teams, SharePoint), Salesforce, Zoom, web applications

Education

Bachelor’s degree or equivalent

We offer a competitive salary and comprehensive benefits, with a wide variety of health, dental, and vision insurance options. Depending on the plan choice, it is possible for costs to be 100% company paid. We also offer generous vacation and holidays, telehealth, 401K, Employee Assistance Program, and access to ongoing learning & development.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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