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Back Office Operations Analyst

Clara -   São Paulo

Posted 47 days ago

Salary: Not Disclosed

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We are Claridians

Clara is the best corporate credit card and spend management solution for Latin America. Our cards are local and have the highest acceptance rates. Issue unlimited cards, personalize your expense policy, and save time on repetitive accounting processes.

Operations at Clara

The Operations team is the bridge between our product and our customers. Our priority is to ensure that our customers receives a top-tier, lean and safe customer experience. We are responsible for underwriting all of our customers, delivering cards and making sure that the operation is running as frictionless as possible. We work cross-functionally with Product and Customer Happiness teams to help Clara to build a good service and delivering an outstanding customer experience.

Back Office Operations Analyst

Clara is looking for an experienced Back Office Operations Analyst who will ensure our credit card policies and processes at the beginning of Clara operation. You'll need to monitor credit card approval rates across several merchants and clients to help us improve our acceptance rate, track possible issues and suggest ways to improve our process. Also, you will communicate with different payments stakeholders to ensure that our brand is known on the market and have high authorization rates. We need someone that is focused on details, that is good on understanding data patterns and have good problem solving skills.

What we value:

Clarity - Open and direct communication

Simplicity - Pare things down to the essential

Ownership - We're all owners and act like it

Pride - Make quality products we're proud of

Always Be Changing (ABC) - Continuous self-improvement

Inclusivity - We value each other for our shared mission and contributions to this mission

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