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Customer Experience Representative - Medellin

PayJoy -   Medellín, Antioquia

Posted 62 days ago

Salary: Not Disclosed

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About PayJoy

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020 and are growing 3x annually, reaching 4 million happy customers and over a billion dollars of sales in 2022.

This Role

Customer Experience es el departamento que se encarga de diseñar, implementar y asegurar la  experiencia de las tiendas (partners) y clientes a través de nuestros canales de atención, con cada  contacto. El equipo está conformado por CX Supervisor, CX Reps y quien lo lidera es el CX  Manager.

Para continuar con nuestra evolución, Adelantos - PayJoy está buscando a más personas curiosas,  flexibles, responsables, que valoren y promuevan: el trabajo en equipo, la experimentación y el  aprendizaje continuo. Importante, contar con disponibilidad de horario porque los clientes y  tiendas no pueden esperar.

Somos una empresa joven, pero con mucha experiencia, que nos encanta tener un ambiente de  trabajo buena onda, pero de mucha responsabilidad y éxito. Y que promueve el desarrollo y  crecimiento permanente en el equipo.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed

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