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Customer Service Representative

Sourcefit Philippines -   Eastwood Libis, QC

Posted 37 days ago

Salary: Not Disclosed

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As a Customer Service Representative, you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

About Our Client:

In this position, you will work with a company that provides one of the most innovative and affordable high-quality prescription eyewear in the world. They reward energetic, talented team members and support them with personal and professional development.

Job Details:

Customer Service Representative

Eastwood Libis QC

Shifting Schedule

Responsibilities:

• Answer phone calls (inbound & outbound)

• Respond to customer chat and email promptly.

• Verify customer account information

• Assist customers with their orders, refunds, or exchanges

• Provide best in class experience to customers to promote retention

Qualifications:

• At least 1-year experience in a Customer Service role

• Good English communication skills

• Highly organized

• Good Attention to detail

• Flexible on work schedules

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