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Level III Citrix Engineer

UNAVAILABLE - 700 Busse Rd   Elk Grove Village   IL

Posted 3 days ago

Salary: Not Disclosed

Tags: engineer , developer ,

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Job Description

First American Bank is a family owned, full-service bank with over 50 locations in Illinois, Florida, and Wisconsin. Our mission is simple: to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career - not just a job!


This position is primarily responsible for troubleshooting, maintaining, and managing of the Citrix shared desktop environment. In addition, the role is responsible for the configuration, implementation, and administration of the Citrix virtual environment and various component systems throughout the enterprise. 



Configuration and Implementation of the XenApp server environment, including server specifications (disk space, memory, CPU speed, etc.)

Maintain and manage processes to streamline application integration within the Citrix environment.

Work with business units to install and quality assure new products and new versions of existing products.

Serve as the escalation point for software and customer support on Citrix and application issues.

Document new processes and procedures related to Citrix and application installation and troubleshooting.

Monitor and analyze the performance of Citrix XenApp and XenDesktop servers. 

Provide capacity planning analysis on current Farm Implement Citrix upgrades and hotfixes. 

Research, recommend, and implement security strategies related to Citrix and Microsoft Active Directory for managing different components of login scripts and entitlements.

Provide root cause analysis of Citrix XenApp and XenDesktop server failures, as well as monitor and ensure availability of key Citrix farm components.

Build Citrix-specific components (Web Interface, Data Store, Presentation servers, and Provisioning Server) and build XenApp servers.

Troubleshoot Citrix server failures, package and deploy software applications, and handle manual software installations. 

Work directly with software vendors on installing software and troubleshooting application failures and errors. 


Demonstrate effective communication skills, both verbal and written.


Maintain knowledge base of current technology with continuous self-study.


Conduct and complete additional assignments/projects as designated by management.



Bachelor’s degree in Computer Science, Engineering, or related discipline preferred.


Citrix Certified Administrator (CCA) and/or Citrix Certified Enterprise Engineer (CCEE) preferred.


Minimum eight years in an IT-related field required.

Minimum five years of experience related to Citrix-specific design and implementation required.

Experience with complex technical analysis and hands-on technical tasks associated with the Citrix environment required.

Ability to analyze the current system (CPU), server memory, and network load of a complex application environment to determine the proper server infrastructure (CPU, RAM, and network) needed to deploy in a highly available and efficient manner.


Network infrastructure knowledge and experience in LAN/WAN infrastructure technologies.


Working knowledge of multiple office LAN/WAN interconnectivity is strongly preferred.


Deep Knowledge of TCP/IP and other application and network-level protocols.


Understanding and experience with patch automation, orchestration, and management tooling for on-premise, private cloud, and cloud infrastructure.


Understanding and experience with infrastructure as code.


Excellent critical thinking, problem-solving, and troubleshooting skills.


Ability to relay technical information to both technical and non-technical personnel.


Ability to write technical documentation, strongly preferred.


Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively. Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar. Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry. Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach. Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.


Proficient in MS Windows OS, Network Management, Servers, TCP/IP Schema, Remote Access Solutions, Server Hardware HP, IBM, Dell, & NFS/ISCCI/CIFS networking/storage interdependencies.


Strong skills in Microsoft Active Directory required.


Experience with Citrix Virtual Apps and Desktops (CVAD), specifically Application Delivery Management, XenDesktop, and XenApp 5.0 and above required.


Proficiency with Microsoft O365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.  


Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.


Experience with virtualization products, such as Nutanix, VMWare and Xen. Scripting skills a plus.


This position requires periodic travel to attend in person meetings and satisfy office obligations/responsibilities.


Typical hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need. Rotational Saturday work and off-hours on-call availability. 

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