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General Clerk

Crossroads Talent Solutions -   Twenty-nine Palms   CA

Posted 70 days ago

Salary: Not Disclosed

Tags: clerk ,

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Job Description

Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (VOSB), and State of Maryland Department of Transportation Minority and Disadvantaged Owned Small Business, with over 20 years of professional experience in the military, government, and the private sectors.

Description

Crossroads is seeking an Administrative Assistant to support the support services for the Marine Centered Medical Home (MCMH) in Twentynine Palms, CA.

Responsibilities

-Screen, record, and redirect approximately 4,200 telephone calls per month using appropriate telephone etiquette.

-Screen, record, and route approximately 420 secure messages per month per MTF Standard Operating Procedures (SOP).

-Schedule approximately 2,800 patient appointments per month and perform 2,800 patient appointment notifications per month according to the MTF scheduling and notification procedures.

-Check in approximately 2,800 patients per month to the clinic for their appointment utilizing the Military Health System (MHS) GENESIS electronic health record.

-Verify an average of 3,360 patient forms per month to ensure completeness before sending to clinic personnel and before the medical records are filed at visit conclusion per MTF filing procedures.

-Arrange transportation/escort services for patients requiring this assistance and respond to patient requests for other administrative services approximately 280 times per clinic per month.

-Prepare requisitions for diagnostic tests approximately 70 times per day.

-Verify and update patient information and data using MHS GENESIS approximately 3,360 times per month.

-Reconcile all appointed patient encounter forms, other than same-day appointments or walk-in patients, with the correct patient record approximately 2,800 times per month. Encounter forms for appointed patients are printed automatically daily.

-Verify that all required information on encounter forms is properly completed at the conclusion of each patient encounter. Forms shall be reviewed for accuracy, scanned, and corrected approximately 2,800 times per month.

-Prepare and enter Health Care Provider (HCP) appointment schedules into MHS GENESIS, per MTF guidelines, for approximately 60 to 65 providers per month.

-Submit a monthly report with workload statistics. Data shall be recorded by each clerk daily, reported for the month, and provided to the Contracting Officer Representative (COR). Statistics to be reported in a monthly spreadsheet include total number of incoming telephone calls answered, outgoing telephone calls to patients, MHS GENESIS telephone consults created, appointments booked, secure messages (MHS GENESIS Patient Portal) received, secure messages sent, patients checked into MHS GENESIS and Ambulatory Data System (ADS), and the number of providers the contractor created/managed appointment schedules for during the month.

Qualifications

-High School Diploma,

-Must be able to pass a background check

Veterans encouraged to apply

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled

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