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Team Lead

MVF CAREERS -   Newport, Wales, United Kingdom   WLS

Posted 62 days ago

Salary: Not Disclosed

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Come join us

<span style="font-weight: 400;">As the Telemarketing Team Lead will lead a team of approximately 12 Telemarketing Consultants supported by a Senior Consultant. You will be data driven and know how your team are performing in real time against sales targets. You will optimise performance with a passion for delivering above and beyond expectations.&nbsp;

<span style="font-weight: 400;">You will be responsible for both the day to day operation of&nbsp; your team, their performance and ongoing development but also will help devise and then work towards the longer term Contact Centre Vision. You will work across multiple products and will be able to collect data, share learnings and feedback across the wider business for optimal performance going forward. You will partner with stakeholders across both the Contact Centre and MVF as a whole including the People Team, Sales and Marketing Operations to support MVF’s&nbsp; mission to accelerate our clients’ growth by building the world’s most effective marketing platform.&nbsp;

<span style="font-weight: 400;">You will be able to spot opportunities for us to generate higher value leads for our clients resulting in additional revenue for MVF in both the short term, but also long term by embedding ourselves in our clients’ sales funnel.&nbsp;

The role

<li style="font-weight: 400;"><span style="font-weight: 400;">Role model behaviours across the Contact Centre and have a passion for sharing your insight with others and coaching them to be self sufficient. You will be credible, have an in depth understanding of systems,&nbsp; processes, ways of working and appreciate how this impacts different teams, functions and the wider business.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Have high energy and be able to motivate your team. Employee Engagement is important to us which is why we have been voted Number 2 in the Sunday Times Best Places to Work Survey. You will spend your time surrounded by your team, you will know their strengths and be able to drive them to hit their objectives.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Be people focused and passionate about developing your team. You will support recruitment activities, complete induction training, regular one to ones, quarterly growth conversations and set objectives. You will be genuinely enthusiastic about coaching and developing your team, rather than it being a tick box exercise.&nbsp;&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Be results driven, as we are paid per lead and it is essential that all Telemarketing Consultants are qualifying leads in the most efficient way at pace. You will&nbsp; coach your team to deliver a number of KPIs, based on both volume and quality. Where necessary you will proactively manage performance, initiating early intervention via performance conversations and PIP<span style="font-weight: 400;">S

<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate commerciality and spot opportunities to increase gross profit. At MVF we love innovation and are constantly looking for ways to grow whether this is by introducing new products or services or changing the way we do things.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Take any problems in your stride, provide solutions, display resilience&nbsp; and have the confidence to take risks. You will be a proactive problem solver, be able assess the information and facts in front of you and be quick to make a decision.

<li style="font-weight: 400;"><span style="font-weight: 400;">Be client centric and be able to articulate what constitutes a high quality lead to your team to provide the best service, deliver high quality scores and reduce the refund rate.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Have a passion for data, you will be curious and constantly looking at how your team is performing, how your team is tracking and how this affects the business as a whole. You will be data driven and use this data to determine your action both in the short and the long term.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Spot opportunities to cross and link sell products from our verticals, driving commerciality. You will collaborate with you team to understand how our products compliment each other and share this with the B2B Team Leaders.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Be passionate about providing an exceptional customer journey, delivering world class customer service. You will be able to balance both a service and a sales focus and ensure that your team delivers both elements.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Support recruitment activities, constantly analysing the process and its contents to drive success<span style="font-weight: 400;">&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for the successful onboarding of new hires, through the delivery of training (Start Smart) and regular 1-2-1 coaching&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Have experience of formal people processes including managing sickness, absence and disciplinary processes. You will be supported by the People Team, especially in complex cases, but will be confident having initial conversations with your team.

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with our industry leading platforms and be able to troubleshoot with necessary departments if things are not working as they should be. You will have strong attention to detail as accuracy is imperative.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Proactive identification of internal talent, managing upwards and supporting the Salary Review/Promotion recommendation in line with MVF Reward Principles&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Display self awareness and welcome feedback about what you could do differently. As part of your training and development you will attend the Management Development Academy, our ILM accredited course, so you can develop your leadership skills.&nbsp;&nbsp;

What we're offering you

<ul class="is-transitioned">

Basic Salary starting at £30,000

Remote working

Flexible working hours

£1000 per year to spend on professional development

Life Insurance to protect your loved ones

Pension and salary sacrifice scheme

Be Well: A programme to support the wellbeing of all MVFers and their families

About you:&nbsp;

<span style="font-weight: 400;">As a Telemarketing Consultant, you will&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Have worked in a sales environment previously where you will have focused on needs based selling, ideally on the phone

<li style="font-weight: 400;"><span style="font-weight: 400;">Be both target and quality focused- as we work on a pay per lead model, we need to make sure that we are sending our clients leads that are likely to convert

<li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot basic tech issues, working through common solutions before escalating to the management team

<li style="font-weight: 400;"><span style="font-weight: 400;">Be self-motivated working to multiple KPIs and targets remotely&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">Have a suitable work environment and a high speed internet connection to use our systems.&nbsp;

What will happen next?&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">There is no closing date for the Telemarketing Consultant position as we will hire as soon as we have found the right person- for this reason please submit your application ASAP!

<li style="font-weight: 400;"><span style="font-weight: 400;">Your application will be reviewed and if suitable, you will complete a telephone interview or video interview with a member of our Talent Team.&nbsp;

<li style="font-weight: 400;"><span style="font-weight: 400;">If successful you will be invited to a remote telephone role play and interview with the Telemarketing Team Leaders.&nbsp;

About us:

<span style="font-weight: 400;">MVF is an award-winning customer generation business supplying some of the world’s leading brands with high volumes of new customers in over 40 countries. In 2020 we were ranked 1st in the UK in the Sunday Times Best Companies to Work For List, and even won a special award for our commitment to our people’s learning and development.

<span style="font-weight: 400;">We are on a mission to accelerate our clients’ growth by building the world’s most effective marketing platform through a passion for data, relentless innovation and the development of world-class teams. We want you to help us get there!

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