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Clerk IV

State of Maine -   Augusta   Maine

Posted 70 days ago

Salary: Not Disclosed

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Job Description

Clerk IV

Maine Revenue Services

Operations Processing

Code: 0004                       Pay Grade: 18 – $18.45 - $24.69/hour, includes a 1% stipend

OPEN FOR RECRUITMENT: September 23, 2022

CLOSES: October 07, 2022

Job Description

This position is assigned to Maine Revenue Services’ (MRS’) Operations Processing Center (OPC), responsible for supervision of operation groups that open and prepare documents for image, data capture tax returns, and process exception returns.  Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures.

Essential skills include but are not limited to the knowledge and experience in supervisory principles, methods, and techniques; strong communication skills; the ability to interpret and apply tax laws, rules, and regulations in varying situations; the ability to understand and promote management goals as they affect day-to-day operations; and the ability to effectively coach employees and conduct performance appraisals.


Supervise staff assigned to the Mail Prep and Scanning units.

Provide back-up coverage for OPC Business manager.

Plan, assign, instruct, review, monitor and evaluate (performance appraisals) the work of support staff.

Coach employees in meeting performance standards.

Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.

Utilize various workflow monitoring tools to maintain statistical data for both units.  Ensure that unit backlog is minimal and Maine Revenue Service’s service level metrics are met.

Write summary reports and trend analyses.

Responsible for researching and correcting problem batches that have failed automated processing. This may include look ups in various MRS systems and/or manual searches for original tax documents within scanned paper files.  Work with the MRS TRIPS Tech Team and OPC Technical staff to ensure that resolution is achieved following the identified escalation procedures.

Responsible for assessing unit needs, recommending and implementing improvements and procedures to meet the work goals. This responsibility will include writing and maintaining unit manuals.

Participate in interviewing, selecting, orienting, training, and instructing new employees.

Provide customer service for incoming calls to the phone queue, assisting users with questions pertaining to property tax, withholding, personal and business accounts; registration and navigation of the MRS website.


Six (6) years of responsible clerical experience to include two (2) years performing supervision.

The backgrounds of well-qualified candidates will demonstrate the following competencies:

Prior performance management experience to include creating standards and expectations for staff, conducting interim and annual reviews, disciplinary action.

Experience using workflow and inventory management software tools

A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities. Strong time management skills and the ability to meet tight deadlines is essential.

Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to senior management.

All candidates applying for a position at Maine Revenue Services will be subject to a tax clearance check.  In order to be selected for a position, an applicant must have filed all his or her Maine returns and paid all Maine tax liabilities.

For all candidates not currently employed at Maine Revenue Services:  State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.


No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Tuition Reimbursement (including reimbursement for CPA exam) – MRS encourages employees to further their self-development through higher learning by offering generous tuition reimbursement.

Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

Continuing Professional Training – MRS is committed to providing ongoing professional training and development opportunities to our employees.

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).

Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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