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Operations Analyst I-Servicing Analytics

GM Financial - UNAVAILABLE   Fort Worth   TX

Posted 71 days ago

Salary: Not Disclosed

Tags: operation , operations , servicing , analytics , analyst ,

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Job Description

Overview

The Operations Analyst I-Servicing Analytics is responsible for providing both recurring and ad hoc analytical support for all Servicing departments. The analyst will be responsible for summarizing portfolio performance results and operational metrics to a variety of internal clients. This team member will anticipate, identify, and mitigate risk exposure related to portfolio activities and monitor departmental performance of the operational groups.

Responsibilities

JOB DUTIES

Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests from all Servicing departments

Utilize best practices of data analysis and validation to ensure data results are accurate

Assess portfolio and operational risk

Conduct data and business analysis utilizing data mining, data visualization and spreadsheet skills

Summarize findings, develop recommendations and present analyses to management in a clear, concise, convincing, and actionable format

Represent Servicing Analytics in enterprise projects

Perform other duties as assigned

Conform with all company policies and procedures

REPORTING RELATIONSHIPAVP Servicing Analytics US

Qualifications

Knowledge

Reporting

Data mining in a data warehouse environment

Data mining in a cloud/ data lake environment

Data visualization

Data analysis techniques

Experience with respect to data analysis and spreadsheet modeling and / or reporting

Knowledge of the metrics utilized in monitoring the servicing of a lending portfolio

Skills

SQL (Base SAS preferred)

Data visualization tools, such as PowerBI

Cloud/ lake data mining and programming tools, such as Python

Proficiency with Microsoft Excel, Word, and PowerPoint

Ability to interact collaboratively with internal customers

Effective written and verbal presentation skills

Proactive and detail-oriented

Ability to work with minimal supervision

Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure, meeting deadlines

Demonstrated quantitative and analytical skills

Education

High School Diploma or equivalent required

Bachelor’s Degree in related field or equivalent work experience required

Master’s Degree in MIS, Data Analytics Finance, Economics, or Business preferred

Experience

0-2 years querying large multi-table datasets and data presentation required

0-2 years in consumer loan / lease portfolio servicing analysis preferred

Working Conditions

Normal hybrid office/home environment subject to stressful situations

Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required

Limited travel may be required to support business needs

Strong focus on providing quality service to internal and external customers

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