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Product Support Engineer

Clari -   Remote, San Francisco Bay Area

Posted 44 days ago

Salary: Not Disclosed

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Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while resolving customer issues. You will also be responsible for communicating closely with product management & engineering, documenting interactions in Salesforce cases, reporting JIRA tickets, and working collaboratively through the solution. As a Clari expert, you will provide hands-on functional troubleshooting, feature explanation, and best practice guidance during critical and time-sensitive situations.

You'll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment. You’ll leverage best practices to provide exceptional support and guidance to the customer. You're constantly striving to share best practices and solutions across the team, improving the tools, processes, and knowledge for next time.

This is a fully remote opportunity but is preferred to be worked from the Mountain or Pacific time zones.

#LI-Remote #BI-Remote

You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!

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