Scheduler - Outpatient Clinic

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Job Description

Overview

Presbyterian Espanola Hospital's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian Espanola Hospital, offering a wide range of healthcare services, to serve a diverse population of patients from beautiful northern New Mexico.

As a Medical Scheduler you'll be responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries.

At Presbyterian Espanola Hospital, you'll join a supportive, dynamic, proactive, and collaborative team in the beautiful northern New Mexico location of Espanola Valley. Just north of Santa Fe, Espanola is nestled between the Jemez and Sangre de Cristo mountain ranges and the meeting points of three rivers, the Rio Grande, the Rio Chama and the Rio Santa Cruz.

Make your life’s work count for more here! Join a team committed to improving the health of our communities.

Type of Opportunity: Full Time FTE: 1Exempt: No Work Schedule: Weekday Schedule Monday-Friday </

Qualifications

High school diploma

1 year office/business experience required - call center and/or claims processing experience preferred in managed care

Responsibilities

Provide customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics.

Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements.

Act as member/patient advocate in dealing with practitioners, employer groups, and brokers.

Benefits

You will be paid a competitive salary and your benefits are effective day-one. These include:

Medical, dental and vision insurance

Paid time off (PTO)

Life insurance and short/long term disability programs

Retirement plans, including matching employer contribution

Continuing education and career development opportunities

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gym, nutrition coaching and classes, wellness challenges and more!

Learn more https://www.phs.org/careers/employee-benefits/Pages/default.aspx

Why work here?

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

Presbyterian’s Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Española, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees with a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexico’s history – and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.