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Senior Customer Success Manager - Technical

SAS - UNAVAILABLE   Manila   UNAVAILABLE

Posted 9 days ago

Salary: Not Disclosed

Tags: tech , ca ,

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Job Description

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.

What we do

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.

Summary

SAS has been investing in customer success organization to play a pivotal role in establishing and building broad relationships with SAS customers and helping them grow in their digital transformation journey.

The Customer Success Technical Manager is responsible for identifying strategic opportunities and engages with other SAS resources to bring the necessary technical, domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations.

Primary Responsibilities:

Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Executives) that enable the customer success technical manager to become a trusted technical advisor to our customers.

Jointly define success with customers by understanding the technical, architectural, and business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.

Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.

Builds reports and analytics to provide key business insights used for data driven decision making.

Monitor Customer Success through metrics and other measurements.

Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their technical goals and business needs

Compiles feedback from end users in the department/SAS stakeholders to identify recurrent technical/system problems or new system needs.

Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.

Discover opportunities for additional software, services, education and references and direct leads accordingly.

Introduce new versions of software to existing customers.

Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management

What we’re looking for

Bachelor's degree, preferably in Information Technology, Computer Science, Statistics, or related field.

Typically requires a minimum of five years (career level) or eight years (senior level) of experience in technical functions within the technology industry.

Technical hands-on experience (a MUST) on data analytics technologies, such as Python, SPSS, or AI/ML languages (Lua, R, etc).

Experience or knowledge of SAS technology is preferred, but not mandatory.

You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Other knowledge, skills, and abilities

Good written, verbal, and interpersonal communications skills

Good organizational skills

Ability to work and learn independently

Ability to work effectively in a team environment

Ability to work in a fast paced environment

Ability to travel occasionally

Why SAS

We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.

Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

Additional Information:

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

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