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Onboarding Strategist

NetBase Quid - Remote

Posted 74 days ago

Salary: Not Disclosed

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This role can be remote anywhere in the US. 

NetBase Quid is hiring a full-time Onboarding Strategist to help make our customers feel warm-and-cozy as they get acclimated to our solutions technology. More specifically, we mean that this person will be critical in setting a strategic path forward for our clients as they learn how to use both NetBase and Quid. Based on clients’ objectives and requirements, the Onboarding Strategist will help construct, build, and train clients on solutions that help them uncover actionable insights with a myriad of data sources: social media, news and company data.

For us, strong onboarding is a key indicator of ongoing customer engagement, ultimately leading to a successful, long-term partnership with our company. And this position provides you the opportunity to work directly with Fortune 500 clients in that capacity, as you help them implement successful social & analytics programs across their organizations. It is a fast-paced role that will expose you to the challenges these clients face across a wide variety of industries and verticals.

Additionally, this role will have some responsibility in analyzing and reporting on social & news data. The Onboarding Strategist will partner directly with Account Management teams on product onboarding, adoption, and analysis needs.

 

Responsibilities:

Support clients throughout the onboarding process as they learn how to use our products; mainly via walkthroughs of their configurations and training. More importantly, connect the dots for clients how to translate business questions into data and analysis.

Provide technical and consultative support to all clients throughout the onboarding and ramp-up process. This includes training responsibilities – ensuring basic, standardized knowledge about how to use the NetBase and Quid platforms.

Learn all nuances of NetBase Quid technologies in order to build out configuration solutions that precisely match client needs based on key use cases.

Laser focus on getting clients started off on the right foot, as initial success is a key indicator of future program success, and ultimately retention.

Consult on and produce analysis reports pertaining to Brand Tracking, Competitive Intelligence, Audience Analysis, Category Trend Analysis, New Product Launch Tracking, Campaign Tracking, and Issue Tracking.

Communicate effectively with Customer Success and Account Management teams to seamlessly move clients from onboarding into day-to-day execution.

Exceed client retention goals.

 

Qualifications & Experience Required:

High level of comfort with presentations and speaking in front of people (both via teleconference and in-person).

Expertise using social media intelligence platforms, including previous experience working with internal or external stakeholders on social platform implementation.

3-5 years of experience in social media, plus related technologies, with a proven track record of delivering client solutions.

Currently a practicing social media, consumer insights analyst, planner or marketing insights practitioner.

Agency or client-side experience a plus.

BS or BA Degree.

 

Candidates must be self-motivated with a desire to thrive in a startup environment, as well as have social domain experience, good customer service disposition and excellent communication skills.LocationThis position can be remote, anywhere in the U.S.

About the Company

<a href="https://netbasequid.com/">NetBase Quid is the next generation consumer and market intelligence platform, delivering contextual insights to reveal business trends, connect with consumers, and understand the story behind competitors and the market.

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