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Scheduler Customer Associate 

The University of Chicago Medicine Ingalls Memorial - 6701 West 159th Street   Tinley Park   IL

Posted 53 days ago

Salary: Not Disclosed

Tags: scheduler ,

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Job Description

Job Description Join Ingalls Memorial as an

Scheduler Customer Associate in the Ambulatory

Infusion Center at our Tinley Park Family Care Center.

The Scheduler Customer Associate is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Scheduler for Infusion services is responsible for coordinating with providers and infusion clinical teams to schedule and arrange care plans for patients undergoing infusion therapy at the Ingalls’ Infusion sites

Essential Job Functions:

Take patient orders and coordinate scheduling of patient appointments in the electronic medical record (EMR)

Review schedules daily to identify areas of concern as well as opportunities to expand access for patients and providers.

Work alongside clinical teams to ensure the appropriate resources are scheduled for patient care.

Collaborate with EMR team to modify and adjust the schedule where applicable.

Work as a customer associate to assist with registration and checking in of patients when required

Document all steps taken in the appropriate fields in the system

Escalate issues that required administrative intervention or review

Required Qualifications:

High school diploma required

Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers

Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues

Ability to balance multiple priorities and effectively handle challenging situations

Excellent verbal communication skills

Previous scheduling experience

Experience using Epic, Soarian, strongly preferred

Position Details

Job Type/FTE: 1.0 (Full-time)

Shift: Days (8-hr shifts)

Unit/Department: Tinley Park Family Care Center

CBA Code: Non-Union

Must comply with Ingalls Memorial Hospital's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Why Join Us

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities

UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

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